Cloud Client Success - IaaS

Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

Work with medium sized clients to develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment with us to ensure client continues/renews contract with Oracle. Responsible for maintaining a high level of client satisfaction by being a liaison between our clients and Oracle*s internal operations. Identify product expansion/up sell opportunities. Responsible for sharing information across the CSM team via defined methods.

Job duties are varied and complex utilizing independent judgment. 5 to 7 years of professional experience. Demonstrated experience in package systems implementation (CRM, ERP, Consulting experiences) or client facing relationship experience. Understanding of various technical architectures and operating systems. Industry experience is desired.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.

Desired Skills and Experience

* 3 to 5 years experience supporting all stages of the Cloud deployment lifecycle from development to integration and operations with a core focus on Acquisition Activation and retention of the revenue stream.

* Hands-on experience with these technologies:


S3 :


VMware vSphere:

Microsoft Hyper-V,Citrix:

* Ability in performing rapid assessments of client s internal technology landscape and targeting use cases and deployment targets for Public Cloud technology.

* Ability to onboard seed systems onto Public Cloud and provide guidance in identifying opportunities where Oracle Public Cloud can be leveraged and upselling ancillary services and emerging technology. Describe your involvement with the selling cycle and if you introduce the opportunity to the sales team.

* An understanding of application development and deployment concepts and tools that enable successful Public Cloud transformation and organizational acceptance. E.g Service Virtualization

* Experience in a customer facing-role such as: consultant, solutions engineer or hands-on Customer Success Manager in the Cloud ecosystem.

* Core hands on foundational skills with MW and Database development.

* Proven capability in establishing and maintaining customer relationships and taking ownership of for the success of the customer and their adoption of Oracle Public Cloud or any cloud solution.

* Excellent communication skills, including SR tracking, issue identification and triage as well as escalation protocols

* Ability to travel up to 40%

**Job:** **Sales*

**Organization:** **Oracle*

**Title:** *Cloud Client Success - IaaS*

**Location:** *United States*

**Requisition ID:** *16000OQ3* 663adbffd6ad4f379dd82b09250f4e45