Retail Assistant Store Manager

Teavana Corp.
Oct 06, 2016
Oct 19, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Retail Assistant Store Manager Job Summary and Mission: At Teavana we aspire to a life more flavorful, more colorful and more delicious. We are students of the world of tea-respecting its ancient traditions and reimagining them for new tea enthusiasts. Teavana became part of the Starbucks family in 2012. Tea has always been part of Starbucks heritage-the company was founded as Starbucks Coffee, Tea and Spices in 1971. Our goal to share the vibrance of super-premium tea with more people is well underway. And there are many opportunities for you to take part in it. The Retail Assistant General Manager helps lead the training, sales, and customer service experience while managing the store in partnership with the General Manager. They will support the store team by fostering a positive work environment, and modeling the Teavana sales process. Acts in accordance with Teavana and Starbucks guiding principles. Summary of Responsibilities: Responsibilities and essential job functions include but are not limited to the following: • Ensures sales are delivered to plan and payroll budget is maintained. • Facilitates and manages the general operations of the store. • Delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations with input and guidance from General Manager. • Consistently reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement. • Leads by example and follows the Enhanced Sales Process, fully executing each step to ensure each customer experiences the Tea Journey that meets their needs as defined by the customer type. • Observes, coaches and provides feedback to partners to improve customer experience and sales results. • Supports the recruitment, retention, and development of a diverse range of talent. • Ensures all new hires are properly trained. Records and monitors training progress of new hires ensuring training check lists and all tests are completed. • Provides in the moment coaching to reward good behavior and to redirect when needed. • Provides feedback to general manager for performance appraisals and evaluations. • Helps prepare weekly schedules to ensure proper floor coverage. • Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicates them to the general manager. • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition. • Develops effective management principles and practices to create and maintain a successful store team resulting in an environment where partners are valued and respected. • Engages in conversation with customers to understand their needs in order to create a positive experience. • Reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the team leads to achieve sales and operational goals. Communicates ideas to the general manager for broader areas of improvement. • Monitors, maintains and follows Teavana policies and procedures, including proper cash handing policies and procedures. Requirements Summary of Experience: • Progressively responsible retail experience (2 years) • Customer service experience in a retail or restaurant environment (1 year) • Experience leading and coaching teams (1 - 2 year) • Experience selling (commission based sales or small box specialty preferred) • Experience training others • High School Diploma/GED Required Knowledge, Skills and Abilities: • Maintain regular and consistent attendance and punctuality. • Available to work flexible hours that may include early mornings, evenings, weekends and/or holidays. • Demonstrated ability to sell and increase sales in a retail environment. • Ability to create a positive work environment. • Ability to demonstrate excellent customer service. • Demonstrates ability to prioritize and handle multiple tasks and work with a sense of urgency. • Ability to communicate effectively under pressure. • Ability to lead teams and effectively delegate. • Ability to listen to feedback and take constructive action toward improvement. • Demonstrates ability to follow up on assigned tasks. • Ability to work a flexible schedule to meet the needs of the business, including evening, weekend and overnight shifts. Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. Apply On-line Send This Job to a Friend For US Job Seekers Starbucks Corporation is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. This policy applies with regard to all aspects of ones employment, including hiring, transfer, promotion, compensation, eligibility for benefits and termination. EEO is the Law. . It is Starbucks policy that after October 1, 2014, all new hires shall be subject to an arbitration agreement as a condition of employment. We have made changes to our Privacy Statement, effective May 6, 2016. These changes are designed to (a) make the Privacy Statement easier to read and understand and (b) provide you with more information about and control over the data collected on the site about you. To view the Privacy Statement Click Here . About About Teavana Find a Store News Careers Giving Back Support Contact Us My Account Order Status Shipping + Delivery Returns Payment Options FAQ Site Map More to Explore Giftcards My Starbucks Rewards Become an Affiliate Let's Get Social Facebook Twitter Pinterest YouTube Google Plus Instagram Privacy Policy Terms of Use Terms of Sale ?? Teavana Corporation. All rights r