Help Desk (116799)

Recruiter
Strategic Staffing Solutions (S3)
Location
Hartford
Salary
Competitive
Posted
Oct 05, 2016
Closes
Oct 24, 2016
Role
IT
Industry
Computer
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description:

STRATEGIC STAFFING SOLUTIONS HAS AN OPENING!Strategic Staffing Solutions (S3) prides itself on being an international IT Staffing and Solutions company with 25 years experience recruiting and managing exceptional IT and Business consultants for customers in the Financial, Energy, Public Sector and Retail Distribution industries. A privately held, financially strong, woman-owned company, S3 is a full service IT firm, with 24 major market locations in the U.S!There is a Help Desk position available with one of our top clients. This is a contract role with our company that MUST be worked on a W2. The details are below.Duties: Provide Tier 2 phone support and desk side support to end users. Documents all calls in the call tracking system in accordance with the standard operating procedures. Responsible for scheduling and coordinating necessary work to resolve customer issues and request. Installs and repairs various computer equipment and software. Works with Tier 3 staff members to resolve issues in a timely manner. Escalates issues to Management, Team Leader or Sr staff members in a timely manner. Ability to correctly install and configure personal computer hardware, desktop operating system components, and business applications. Ability to apply basic troubleshooting methodologies. Must be familiar with basic desktop operating system utilities, and standard business software applications. Ability to interact favorably with end users and explain hardware and desktop operating system problems in a clear understandable manner. Ability to accurately document and track end user support calls. Escalate trouble tickets quickly and efficiently to the appropriate hospital staff.JOB QUALIFICATIONSThe candidates must have several years of Help Desk experience with some desktop knowledge,Certifications: A+ Certification and MCP desired Available shifts: Sat-Wed 3pm-11:30pm Wed-Sun 7am-3:30pm Wed-Sun 3pm-11:30pmTo apply, send resume to Lainee Burnette, Sourcer, at S3 DifferenceStrategic Staffing Solutions (S3) is the 6th largest Diversity Staffing Firm in the US and a global provider of Business and IT Services, including Staff Augmentation, Managed Staffing Programs, and Solutions, with 21 consecutive years of growth. We have industry expertise in Healthcare, Insurance, Financial Services, Energy/Utility and Retail Distribution. S3 has a domestic and international presence in 31 locations across the US and Europe (including the UK, Lithuania, and the Czech Republic). Our highly trained and experienced staff is committed to not only helping you find a job but making sure that the job is the right fit for you!At S3 you are eligible for a full benefits package that may include:Medical InsuranceDental InsuranceVision Insurance401(k) PlanVacation PackageTechnical TrainingVisa Sponsoring / TransferRetention Bonus

Company Description:

The S3 Difference
Strategic Staffing Solutions (S3) is the 6th largest Diversity Staffing Firm in the US and a global provider of Business and IT Services, including Staff Augmentation, Managed Staffing Programs, and Solutions, with 25 consecutive years of growth. We have industry expertise in Healthcare, Insurance, Financial Services, Energy/Utility and Retail Distribution. S3 has a domestic and international presence in 31 locations across the US and Europe (including the UK, Lithuania, and the Czech Republic). Our highly trained and experienced staff is committed to not only helping you find a job but making sure that the job is the right fit for you!

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