Customer Service Specialist (E-Commerce Associate)

Recruiter
Panatime Corp.
Location
Thornwood
Salary
Competitive
Posted
Oct 05, 2016
Closes
Oct 23, 2016
Industry
Computer
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description:

The Customer Service Specialist (E-Commerce Associate) will work directly with company managers and be responsible for multiple tasks, including the following. - Customer Service: Exceptional Email and Telephone customer service is the staple of our business and the heart of our brands. A successful applicant will have customer service skills and experience and/or the desire to learn and apply them. - Writing Skills: Our responses to customer emails are focused on the issue, question, or problem presented. A successful applicant will possess excellent writing skills that are professional, concise, and empathetic to the needs of our customers. - Telephone Skills: Telephone inquiries are a great way to "touch" a customer and make a great impression, sell a product, or simply empower that person with knowledge. A successful applicant will efficiently convey professionalism, confidence, and product information to each and every customer. - Computer Skills: Our company relies heavily on the use of computers to manage and grow our businesses. A successful candidate will have a good working knowledge of MS Outlook, MS Excel, and MS Word in order to perform essential functions. - Customer Follow-Up: Timely follow-up to customer emails and telephone calls is essential to the success of our business. This is often the best way to build a relationship and gain a customer "for life." A successful applicant will possess the organizational skills to schedule follow-ups and the responsibility to see them through. - Product Education: Our customers rely on us to provide them with quick and accurate information regarding the products we sell. A successful candidate will be willing to learn about the items we sell and convey that information confidently to our customers.

Company Description:

The Panatime-Sunburst Group is a multi-faceted e-commerce company operating in the watch strap, leather goods, and health food / "Superfood" industries. The company operates five (5) internet businesses and prides itself on providing exceptional customer service, quality products, and cutting edge ideas. Our management team is young, hard-working, and full of fresh ideas, and our leadership strives to foster growth by implementing those ideas. If you are energetic, hard-working, and willing to get your hands dirty to become part of a fast-paced environment where the whole is greater than the sum of its parts - look no further.