Application Support Manager

XL Catlin
Oct 05, 2016
Nov 02, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

Manage the BAU delivery of a subset of XL Catlin's 24x7x365 application support and maintenance functions. Responsible for ensuring that the agreed management controls and administrative procedures are adopted across the teams to maintain consistent and repeatable delivery and to support the day-to-day service requirements.Participate in and actively contribute to the review performance with the relevant suppliers in order to manage risk, expectations and promote continuous improvement so that all contractual obligations are met. For a subset of applications, responsible for the transition of application support services from the CIO Tower Model into the Central Application Services team.Coordinate and manage internal teams and external suppliers to ensure the delivery of Application Support and Maintenance services to SLA.Accountable for the successful transition of new/upgraded services into the Application Support Team.What will your essential responsibilities include? Responsibility for a subset of applications that are part of a global application support department aligned to a CIO Tower. Contributes to strategic direction. Responsible for team functional/departmental results. Responsibility for the successful transition of Application Support activities from the CIO Tower functions to Central Application Services. Post transition, responsible for steady state services meeting business agreed SLAs. Active participation in the management of the application support team on an operational level in order to offer a responsive and effective customer focused service 24x7x365. Develop and maintain strong business relationships with key members of the global business community. Develop and maintain strong relationships with the CIOs, Project Managers, Application Delivery Managers, Senior Managers within Delivery Services and Procurement. Own the Application Support relationship for a designated portfolio of Applications, acting as a primary point of contact within IT and Change for any issues relating to the suppliers and the service that they provide. Contribute to the Service Transition process to ensure new/upgraded applications have a service orientated, cost effective service wrap. Contribute to the financial planning cycle and ensure that the expenses incurred within the team are in line with the budget agreed, and offer best obtainable value to XL Catlin. Participate in regular service reviews with the Application Support Suppliers in order to address any performance issues, understand future risks, promote continuous improvement and ensure that t the agreement is providing value to XL Catlin. Awareness and approval of all agreed changes to existing services. In addition to the above, you may be required to undertake other duties from time to time as the Company may reasonably require.

Company Description:

XL Catlin is a global insurance and Reinsurance Company providing property, casualty and specialty products to industrial, commercial and professional firms, insurance companies and other enterprises on a worldwide basis. The company has 7000 employees with offices in 100 locations serving clients in more than 30 countries.