Customer Service Representative

Integrity Staffing
Oct 03, 2016
Oct 21, 2016
Call Centers
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

Customer Service Representative needed in Hartford, CT Integrity Staffing Solutions is currently seeking a Customer Service Representative in the Hartford area. Integrity Staffing Solutions provides comprehensive professional level staffing services on a nationwide basis and has been bringing companies and professionals together for over 12 years. At Integrity Staffing Solutions, we find the best, highest paying professional level positions within the top companies in the area. Most of the positions we identify will never be found in a newspaper or online because of the exclusive relationships we have with our clients who trust Integrity Staffing Solution's recruiting team to identify top talent to fill their critical hiring needs. Finding a top paying job at a great company is often like signing the contract of a lifetime; let us get to work for you today! Our client offers a broad range of traditional and consumer-directed health insurance products and related services, including medical, pharmacy, dental, behavioral health, group life and disability plans, and medical management capabilities and health care management services for Medicaid plans. Their customers include employer groups, individuals, college students, part-time and hourly workers, health plans, governmental units, government-sponsored plans, labor groups and expatriates. As the first national, full-service health insurer to offer a consumer-directed health plan, our client continues to lead the way with their full line of consumer-directed health care products. Responsibilities: Determines purpose of call by actively listening and interacting with callers Assesses clients needs' researches and articulately communicates information regarding pertinent Plan Sponsor services and resources Recognizes crisis situations and evaluates for needed action to minimize risk and transfer appropriately for clinical assistance Performs appropriate research in internal databases and online to identify potential providers and resources Enters member information into the appropriate EAP system to initiate the member record and documents comments and information thoroughly and professionally Actively works with other departments to meet member requests and needs. Assists team members with necessary activities to effectively respond to member inquiries about and requests for services. Communicates effectively with all internal stakeholders. Utilizes relevant EAP databases to research and identify validated, appropriate member resources. Makes outbound calls as appropriate to identify and assist with securing member resources and/or services. Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned. Skills: Strong Call Center experience preferred Must have good MS Office skills using Word, Outlook, and Excel- testing required Additional Details: Hours: Full Time/ Contract/ Seasonal Pay Rate: $13.00 Employment Type: Contract Limited medical and dental coverage for contractors and their families available immediately Opportunities for professional growth. Integrity Staffing Solutions is an Equal Opportunity Employer. All job offers are contingent upon the successful completion of a background check and drug screen. OPENAFApply NowApply Now Ready for your next Opportunity? To apply for one of our opportunities offered by Integrity Staffing Solutions, please click the apply button and then follow the steps following the application.INTEGRITY STAFFING IS AN EQUAL OPPORTUNITY EMPLOYER

Company Description:

Welcome to the engine of opportunity. Welcome to the next rung of your job ladder. Come work at one of the fastest-growing companies in the nation--a place where you can you can learn by doing, exceed your own expectations and conquer new challenges. Enabling employees to grow within the company is at the core of our corporate philosophy. We??re more than a great place to work; we??re an Opportunity Engine, ready to help inspire your personal and professional growth.