Information Desk Clerk - HJD

NYU Langone Medical Center
New York
Sep 22, 2016
Sep 30, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Board
The Hospital for Joint Diseases (HJD) at NYU Langone Medical Center is one of the nation's leading orthopaedic and rheumatologic, specialty hospitals dedicated to the prevention and treatment of musculoskeletal diseases. The hospital provides some of the most advanced orthopaedic programs in the region for musculoskeletal disorders and the largest pediatric orthopaedic program in New York City. HJD is consistently ranked among the leading orthopaedic centers nationwide by U.S. News and World Report. Our expert physicians combine extensive experience and research with the latest technology for bone and joint problems that affect patient's ability to function. We specialize in the following areas: Orthopaedic Surgery Rheumatology Neurology Radiology.

We have an exciting opportunity to join our team as a Information Desk Clerk in the Mailroom Department. To qualify a High School Diploma or equivalent is required. Experience working on a computer. Telephone experience and good telephone etiquette required. The ability to communicate with patients, visitors, staff, and community members both in person and on the phone.

In this role, the successful candidate To serves as initial contact person for visitors, patients, their family members and representatives, and other visitors coming to NYU Hospital for Joint Diseases or calling on telephone at main desk. Qualified candidates must be able to effectively communicate with all levels of the organization.

Job Responsibilities:
Performs other duties as assigned.
Attendance and Additional Performance Standards-Demonstrates reliability by maintaining a good attendance/punctuality record. Adheres to departmental guidelines regarding use of and proper notification in connection with time off. Number of incidents of Unscheduled Absence: Number of incidents of Lateness: Adheres to Employee Health requirements for an annual health assessment, including TB screening and proof of all required immunizations.Maintains a professional appearance; wears identification badge at all times while at NYUHJD.
Triages telephone calls from patients and visitors that are truly of an emergency nature.-Will assign a level of priority to calls and direct them to the necessary department.Will ask certain questions in order to accommodate the callers needs efficiently.
Answers telephone calls to main HJD telephone number, triaging emergencies, transferring calls to appropriate parties-Will efficiently direct a high volume of incoming calls to the appropriate parties. Will provide phone numbers and addresses of importance in a professional manner.
Inputs visitor and patient information into patient information system before issuing passes-Will verify the visitors destination and their identity and will generate a pass.Will maintain a detailed log of issues that occur with the Visitor Management System.
Arrange assistance for those patients who require transport assistance-Will assist patient by issuing a wheelchair for transport.Will assist patient with the appropriate staff in case of emergency.
Assist in timely patient appointments by providing directions to appointment location-Will accurately direct patient to clinics by having a knowledgeable layout of all clinical areas.Will provide patients with off site clinic addresses, suites and telephone numbers.
Log each patient or visitor arrival in-information tracking system-Retrieves patient information in order to generate a Visitor Pass.
Greet Patients using excellent customer service skills using appropriate verbal, written techniques when obtaining or conveying information to patients, physicians, nurses, or ancillary staff- Directs patients, visitors and telephone calls appropriately while comforting the inquiring parties.Addresses all inquiries in a pleasant and courteous manner, promptly identifying the department when answering the telephone.

The Hospital for Joint Diseases (HJD) at NYU Langone Medical Center is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, military and veteran status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Langone Medical Center's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit for more information.

Required Skills

Required Experience

Position Type: Part Time