Senior Traffic Workforce Analyst - US Telecommute

Expiring today

United Health Group
Sep 22, 2016
Sep 28, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Position Description:

UnitedHealth Group is working to create the Healthcare system of tomorrow and you can help. Already Fortune 17, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good.

Through our family of businesses and a lot of inspired individuals, we're building a high-performance Healthcare system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed. Join with us and start doing your life's best work.SM

Primary Responsibilities:

* Effectively lead meetings with team members to discuss inventory levels and production expectations to meet performance objectives. Collaboration includes determining the day's direction and resource alignment to achieve targets.
* Support the preparation and maintenance of reports, dashboards and monthly packages relating to inventory and production levels, aging of inventory, and performance.
* Analyze and interpret data to identify trends, patterns and opportunities for the business.
* Utilize technical and business tools/reporting to monitor inventory performance compared to plan throughout the day. Partner with Operations team members and leaders to solve for workflow and inventory issues identified when monitoring intra-day movement.
* Frequent communication with Operations leadership and Workforce Management team members regarding inventory status, direction, expected performance against target, and any remediation efforts included in direction.

Required Qualifications:

* High School Diploma/GED
* 2+ years of experience working in a Service Operations Center
* 1+ years of working experience in Workforce Management
* 1+ years of working with Workforce Management Tools (IEX, Aspect eWorkforce Management, Blue Pumpkin)
* Ability to create and edit documents in MS Word
* Ability to create spreadsheets, VLOOKUP and pivot tables in MS Excel

Preferred Qualifications:

* Associate's Degree or Higher
* Project Management experience
* Knowledge of IEX TotalView

Soft Skills:

* Experience working in a virtual environment
* Big Picture Thinker
* Analytical Mindset
* Effective communication skills (written and verbal)
* Ability to work independently, yet act as a resource to others and coordinate activities

Take the next step, online at:

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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