Customer Service / Help Desk Support

Expiring today

Recruiter
MDLand International Corp.
Location
New York
Salary
Competitive
Posted
Sep 14, 2016
Closes
Sep 28, 2016
Industry
Healthcare
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Board
NYCityWorks.com
Customer Service/Help Desk Support
We are looking for a highly motivated and experienced Customer Service/Help Desk Support in our Customer Support department. This position will answer customers' questions, and help them to improve efficiency, as well as to better utilize our product and services. This position requires strong communication and analytical skills.

Key Responsibilities:
Answer customer inquiry by phone, online chat or email
Assist customer to troubleshooting the issue
Train customer on product features and functions
Perform customer case analysis and find solutions
Communicate with IT team to escalate the case if necessary
Host webinar or online meeting with customers

Required Skills:
Excellent verbal and written communication skills
Outstanding presentation skills

Desired/Additional Skills:
Technical background in PC/Network troubleshooting
Experience in healthcare or medical fields
Experience in customer training

Experience:
Minimum 2+ year's customer service or help desk experience
BS in Business, Communication, or related fields