Lead Switchboard Operator

Williams Lea
New York
Sep 19, 2016
Sep 24, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Board

Are you looking to work in an environment which respects and values your passion and commitment to the customer? How about working for a company that develops and rewards people while working with the openness and integrity? Then uncover your true potential at Williams Lea.

Position Summary

The Lead Switchboard Operator will operate telephone switchboards and consoles to connect, hold and transfer telephone calls and provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere. Employee performs routine, and some non-routine, continuous work involved primarily with the operation of a telephone switchboard and the operation and maintenance of a computerized database of telephone information.

Hours: Thursday - Monday 3:00 p.m. - 12:00 a.m. Must be flexible for OT hours and fill in as needed.

Job Duties (* denotes an "essential function")

??? * Answer telephones in Message Center utilizing a multi-line phone system.
??? * Utilize appropriate logs for tracking issues with calls.
??? * Maintain phone lists as per procedure.
??? * Handle additional projects as assigned. Handle sensitive and/or confidential documents and information.
??? * Communicate with manager and client on job or deadline issues
??? * Ensure that request tickets are properly filled out before beginning work.
??? Ability to handle high-stress environments
??? Complete various tasks as specified per request.
??? Notify appropriate staff when calls are processed incorrectly.
??? Troubleshoot basic equipment problems. Place service calls when needed.
??? Assist in training new hires.
??? Adhere to Williams Lea policies in addition to client site policies.
??? Use equipment and supplies in a cost efficient manner.


Job qualifications

??? High School Diploma or Equivalent.
??? Minimum of two years office service experience, preferably in a legal, banking or large corporate environment.
??? Previous receptionist or administrative assistant experience preferred.
??? Handle additional projects as assigned. Handle sensitive and/or confidential documents and information.
??? Attention to detail with emphasis on accuracy and quality
??? Ability to prioritize work to balance multiple projects and deadlines.
??? Excellent verbal and written communication
??? Exceptional customer service skills.
??? Switchboard operator experience required.
??? Ability to handle a high volume of incoming, outgoing and interoffice calls.
??? Excellent listening skills.
??? An extremely professional phone manner.
??? Intermediate PC Skills required: Microsoft Office, Word, Excell and Outlook

Equal Employment Opportunity: :

It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.

Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.


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