Customer Service Representative

Location
New Milford, CT
Salary
Competitive salary, excellent benefits and 401K
Posted
Sep 19, 2016
Closes
Nov 18, 2016
Ref
for Medicaleshop.com : online sales
Industry
Healthcare
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time

Medicaleshop Inc, well-established, family owned company is seeking a Customer Service Representative to join their growing team.  This is a full-time position that offers excellent benefits.   

The successful candidate has excellent communication skills, a strong work ethic and solid telephone and data entry skills.  S/He enjoys learning in order to provide exceptional customer service over the phone. 

Job Responsibilities :

  • Provide quality service and sales assistance to customers on REHAB PRODUCTS.
  • Process orders/leads and conduct follow-up to achieve customer satisfaction.
  • Make outbound calls to customers for additional information / clarification to manage and complete the online sales process.
  • Respond to customer questions, complaints and order issues. Determine issue complexity, conduct research, recommend solutions, conduct follow-up to ensure customer satisfaction.
  • Maintain Customer record information for marketing
  • Contribute to the continuous sales improvement efforts of the organization.
  • Work effectively with team members to exceed customer expectations.

Job Requirements:

  • Minimum of two years of post-high school education or relevant work experience. Recent college graduates will also be considered.
  • Experience in customer service role - a plus!
  • Strong verbal and written communication skills.
  • Excellent customer service skills with strong attention to detail.
  • Excellent analytical, organizational and follow-up skills.
  • Experience with word, excel and Outlook with strong data entry skills.
  • Ability to work well within a team.
  • Flexible, efficient, dependable and reliable

Medicaleshop Inc specializes in providing Rehab Medical Products for Special Needs, has been serving the community since 1990. (medicaleshop.com is a Home Health Pavilion Company)

Compensation:

Competitive salary, excellent benefits and 401K

Qualified candidates can reply via email at sales@medicaleshop.com. Please provide us with a cover letter and resume, indicating the position for which you are applying + your compensation history/requirements.

Questions - please call us at 860-946-6085