Customer Service Representantive

Publiclas USA
New Haven
Sep 19, 2016
Oct 17, 2016
Call Centers
Employer Type
Direct Employer
Employment Type
Full Time
Main Responsibilities:

The role of Customer Service Representative is to answer calls from merchants and resolving their queries. Customer Service agents must provide excellent customer service to our merchant base dealing with calls in a professional and efficient manner ensuring that all queries and calls are resolved with agreed service levels and within company policies and procedures. Customer Service agents must ensure that they are projecting a positive image of the company and have the necessary product/procedure knowledge to service the calls. The specific role is initially based in the POS support team and person with keen technical ability is required.
The successful candidate will be responsible for:
Answering over 30 calls per day.

Ensure that a positive and professional image of the company is portrayed to Merchants at all times.
Ensure that all queries are dealt with efficiently and that appropriate urgency is afforded to the query.

Ensure that you are operating with our Quality Customer Service Programme and that all calls and communications with merchants are carried out with these guidelines.
Keep abreast of any procedural changes to ensure that we are offering merchants the most up to date information.

Aid Call Centre in achieving Service Level Agreements by ensuring that daily, weekly monthly agent targets are met
Knowledge / Skills / Experience required:
Proven Customer Service Experience.
Proven Technical ability.
MS Office Proficient particularly Word, Excel.
Fluency in oral and written English, Spanish and Dutch.
Excellent Administrational Skills.
Be a team player and able to work on own initiative.
Ability to work to set targets and deadlines.
Person Specifications:
Advocate for the customer.
Ability to build relationships.
Drive for Results.
Client Orientation.
Flexibility to working Monday to Sundays in shifts.