Desktop Support Specialist

Top Prospect Group, Inc.
White Plains
Sep 19, 2016
Sep 29, 2016
Employer Type
Direct Employer
Employment Type
Full Time
Job Description:

We are in search of a Desktop Support Specialist who has the passion and desire to optimize our internal IT infrastructure. This person strives for excellent customer service, has a friendly and helpful attitude, and be comfortable working in a fast-paced high tech environment. This candidate will also be viewed as a technical leader and resource for other IT Helpdesk personnel and interns. Responsibilities:• Build, configure, maintain and manage systems on Windows platforms• Responsible for the ghosting process, using Symantec Ghost, for machine deployment• Troubleshoot computer hardware, printer, video conferencing equipment and software problems to resolve issues.• Troubleshoot standard phone, mobile phone, and mobile device issues• Recommend procedures and standards to improve the quality and delivery of service to customers• Working knowledge of AD, Exchange, TCP/IP, DNS, DHCP, VPN• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs• Provide Tier-2 support, records and escalate incidents and requests as required ensuring the quality of service and within established SLA's• Maintain adequate knowledge of operating systems and application software used to provide a high level of supportSkills: • Experience with Windows; any Mac, and Linux/Unix operating systems experience a plus• Experience with Active Directory• Experience with networking protocols and fundamentals (HTTP, SMTP, DHCP, DNS, ARP, TCP, UDP, etc.• Experience with Symantec Ghost or similar• Experience with storage and backup technologies (Backup Exec)• Highly developed verbal and written communications, including documentation writing• Ability to prioritize tasks• Must have outstanding customer service skills, professionalism and great attitude CANDIDATES LOCAL TO THE NYC METRO AREA ONLY This client will not sponsor H1-B visas

Company Description:

Top Prospect Group founders and management team offer more than 25 years of experience in Information Technology, Finance and Accounting solutions, and Creative consultants. Our fundamental goal is to build successful relationships resulting in accurate job and prospect representations. Top Prospect Group meets with those we work with face-to-face to garner a better understanding of candidate or client requirements. By leveraging our experience and market insight, we are then able to provide a more consistent recruitment process.