Call Center Supervisor

Recruiter
Confidential
Location
New Rochelle
Salary
Competitive
Posted
Sep 19, 2016
Closes
Oct 16, 2016
Industry
Call Centers
Employer Type
Direct Employer
Employment Type
Permanent
Hours
Full Time
Job Description:

This position is primarily responsible for monitoring the Call Center department's workflow. The demands of this position require the employee to sit for long periods of time. This position is responsible for assuring that all Call Center Agents are following proper protocols and procedures.

•Supervisor will handle incoming calls as needed
•Appointment scheduling for the entire practice as needed
•Monitoring NextMD- appointment scheduling via web
•Retrieve after hours voicemail
•Monitor company email daily
•Complete new patient registration via phone
•Update of Patient demographic in EPM Nextgen software
•Monitoring of calls from queue monitor
•Facilitates communication between patients and doctors, medical staff and administrative staff
•Monitors Doctors, diagnostic testing, procedures appointment schedules
•Performs other clerical duties as needed, such as filing, copying, etc.
•Constant communication with physicians and clinical staff