Car Rental Agent

Publiclas USA
Sep 19, 2016
Sep 28, 2016
Employer Type
Direct Employer
Employment Type
Full Time
An international leader in car rental, leasing, and innovative mobility solutions is seeking a Car Rental Agent responsible for optimizing the rental experience by selling extras based on the customer's needs, drafting rental agreements, and providing exceptional customer service. As a Rental Sales Agent you are entrusted with educating our customers on their buying options and serving them with the highest level of respect, professionalism and friendliness. You will be expected to become the expert on our fleet and ancillary products and enhance the customers' experience by providing expert recommendations. Rental Sales Agents will be incentivized and evaluated on predetermined service and sales goals and standards. We strive to meet our customers' needs and exceed their expectations on every opportunity.


Create the optimal rental experience by maximizing on sales and service opportunities for every customer
Greet customers professionally and prepare the rental agreement
Advise on and sell optional extras to the customer according to his/her needs
Advise as an expert on all vehicles in the Sixt fleet, all protection items, and all extras
Make expert recommendations and present every product to every customer every time
Provide excellent customer service in all customer contact situations
Meet all sales and service standards
Maintain cleanliness and order in the office area
Handle customer complaints with professionalism and confidence
Complete daily lists and report to the Supervisor and Manager
Other job duties as assigned to meet the business needs
Handle all telephone and email inquiries in a friendly and helpful manner.


High school diploma or GED required, Associate's or Bachelor's degree preferred
Minimum 1 year customer service or sales experience
Experience meeting sales quotas or working in highly commissioned positions preferred
Exceptional interpersonal and relationship building skills required
Ability to follow defined service and sales processes
Demonstrate strong verbal and written communication skills
Strong organizational skills and the ability to multi-task
Must be able to work a flexible schedule including day and/or evening hours
Must have the ability to manage stressful or unusual situations in order to maintain good customer service
Must have basic computer navigation skills and knowledge of Microsoft Office Applications
Must be willing to wear company uniforms
Must have a valid driver's license with a clean driving record
Must be at least 18 years old
Must be able to work 40 hours per week
Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
Ability to communicate in other languages (Spanish, French, Portuguese, Hebrew, German, etc.) is a plus.


We value our employees' time and efforts. Our commitment to your success is enhanced by an extensive benefits package including paid vacation, medical, dental and vision benefits and future growth opportunities within the company.